Troubleshooting Network Problems for Mac Users
at http://help.washcoll.edu /mactrble.html
Computer Help Pages of
Washington College
Chestertown, MD 21620
Created on:
July 9, 1999
Created By:
A.K., J.B., L.D.S., J.J.
Last updated:
august 16, 1999
email us:
helpdesk@washcoll.edu |
1. Do you have zones/connection to the Network?
2. Is your AppleTalk active?
3. Did you check you cables?
4. Do you have the correct zone selected in the chooser?
5. Do you have the correct zone selected in AppleTalk or Network?
6. Do you have the correct network configuration settings (Mac TCP or TCP/IP)?
7. Do you need to install Blitzmail?
Step 1: Do you have zones?
Select:
 |
Apple |
 |
Chooser |
 |
Select
Apple Share (top left box) |
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Are there
2 boxes on the left and one box on the right? |
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Does the
bottom left box say "AppleTalk Zones" and have a long
list of Campus Buildings? |
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If yes,
you have zones and are connected to the WC network. Go to Step 4. |
 |
If no,
go to step 2 |
Back to top
Step 2: Is Apple Talk Active?
Select:
 |
Apple |
 |
Chooser |
 |
Look
in lower right corner. |
 |
"Active"
should have a dark, filled in circle. If not, then click the
circle next to "Active". |
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Are
zones now present? If yes, go to step 4. |
 |
If
no, continue to step 3. |
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Step 3: Check your cables. (LocalTalk/AppleTalk Connection)
 |
Do you have the
phone net connector (a box with two phone outlets on one side
and a small cable on the other side)? |
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Is it plugged
in properly on the back of the computer in the port with a printer
image(!), not a telephone receiver image. If not, pull it out
and put it into the printer port. |
 |
Do you see zones
now? If so, go to Step 4. |
 |
If there are
still no zones, then make sure the computer cable is plugged
into the right wall jack. Usually it has an apple image on it
or the word "Data" or "D". For more recently
cabled buildings, the outlet is blue. Try all the different wall
jacks you have, including the one the phone is using now. The
phone will work even if it is plugged into the computer wall
jack, but the computer won't work if it is plugged into the phone
wall jack. |
 |
If zones still
don't appear, try switching phone and computer cables. The computer
cable needs four wires. The phone cable may only have two wires
inside. |
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Step 4: Is the correct zone selected in the Chooser?
Select:
 |
Apple |
 |
Chooser |
 |
In the
lower left box you should have a long list of Campus Buildings.
All dorms are listed as "RH-....". The RH stands for
Residence Hall, example RH-Minta Martin. |
 |
Select
the building the computer is located in by clicking on it. |
 |
Close the
chooser. |
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Step 5: Is the correct zone selected in AppleTalk or
Network?
You will have either AppleTalk or Network, but not both.
Select:
 |
Apple |
 |
Control
Panel |
 |
Choose
AppleTalk or Network. You will have one or the other but not
both. |
 |
Select
the correct zone. All dorms are listed as "RH- ....".
The RH stands for Residence Hall, example RH-Minta Martin. Some
of the residence halls are grouped together on the network -"RH-East-Middle-West",
and "Cullen" which groups together "Wicomico,
Somerset and Worcester". |
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Step 6.1: Are your network configuration settings correct?
You will have either TCP/IP or MacTCP but not both.
Directions for TCP/IP
(If you have MacTCP instead, go to step
7)
Select:
Back to top
Step 6.2: Are your network configuration settings correct?
Directions for MacTCP
(If you have TCP/IP instead, go back to
step 6.)
Select:
 |
Apple |
 |
Control
panels |
 |
MacTCP
(If your have TCP/IP instead, go back to step
6.) |
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Choose
Ethernet if you have an Ethernet card and are in an Ethernet
dorm. Otherwise choose LocalTalk. |
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Click on
the button "More". |
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In the
box "domain server :" type in carefully the following:
| washcoll.edu |
192.146.226.40 |
| washcoll.edu |
192.146.226.11 |
| . |
192.146.226.12 |
*Note that the last two boxes on the
left, under washcoll.edu, each have a single "dot". |
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In the
upper right corner make sure you are using "C" class. |
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In the
left upper corner select "Server". |
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Set subnet
to 255.0.0.0 |
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Close window
and restart your computer. |
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Step 7: Installing Blitzmail:
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Apple |
 |
Chooser |
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Select
Computing Center in the lower left box |
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Choose
"Appleshare" in top left box. |
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Highlight
"Computer Center - Macintosh" in right box. Hit OK.
DO NOT CHECK THE LITTLE BOX AT END OF LINE. |
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In the
dialogue box, select"Guest"and click OK. |
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In the
box, select "pub" and click OK. |
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An icon,
named "pub" should appear on the desktop. |
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Open it
by double clicking on it. |
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Find icon
"Blitz 2.5.3" Drag it to your desktop. A progress bar
should come up as the blitz program is copied to your computer. |
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Double-click
on the Blitz icon to use Blitz. |
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Click here
for more istructions on using BlitzMail. |
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